The Wagons Learning team conducts a gap analysis
and maps the competency levels of the target
audience.
On the job observation through field
visits:
Our team makes few customer calls with
participants and spend time with them during
working hours.
For Example : In Selling Skill interventions
mandatorily our team will accompany the
participants on some of their sales calls.
Survey Questionnaires or Assessment test or
Case study
Our team of knowledge experts design the survey
questionnaires for different knowledge/technical
intervention to exactly understand the
knowledge/skill gap.
For example : In Advanced Excel Programs our
team mandatorily conduct assessment to
understand the current knowledge level of
participants.
Mystery Shopping
Our team visit few customer outlets and spend
time in the working environment and give a
detailed mystery shopping report.
For Example : In Customer Service interventions
mandatorily our team will do mystery shopping by
being a potential customers and measure the
service level at the outlets.
Stakeholders and immediate supervisor
meetings:
Our delivery team meets with all the
stakeholders to understand their expectations
and incorporate the same to achieve best
results.